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Delivery

Delivery & Collection Policy

Last updated: 8 June 2026

We design and CNC-manufacture modular campervan furniture in our UK workshop. Because every order is precision-built to order, please review our production timelines, delivery methods and collection guidelines before ordering.

1. Production & lead times

  • Built to order — all flat-pack kits, pods and modular systems are manufactured to your specification.
  • Current lead times are shown on our site and updated regularly. We'll keep you updated and contact you as your build nears completion to arrange a delivery date or collection slot.

2. Delivery options & charges

Shipping is calculated at checkout based on the size and weight of your order.

UK pallet delivery — for fully assembled pods, large systems and heavy items we use a specialist UK pallet freight service. Standard mainland UK pallet delivery is £300 (inc. VAT), including heavy-duty protective packaging and transport insurance. Once dispatched, pallet delivery is typically next-day across most of the UK mainland.

Smaller components — smaller parts, accessories and compact flat-pack components are sent by tracked parcel courier (such as DPD or DHL), charged at checkout.

3. Pallet delivery terms

  • Kerbside only — drivers cannot carry items into your home, workshop or vehicle.
  • Access — delivery vehicles can be large (up to 18 tonnes); please ensure there is clear approach and unloading space.
  • Attendance — someone must be present to receive and sign for the goods.
  • Failed deliveries — a re-delivery charge applies if no one is present or the location is inaccessible to heavy freight.

4. Free workshop collection

Collect free from our workshop. Choose Collection at checkout and we will let you know when your order is ready to book a slot. Please do not travel until your collection slot is confirmed.

Traki-iski Ltd T/A CybaVans, Unit 5, Hattersley Industrial Estate, Stockport Rd, Hyde, SK14 3QT.

5. Inspection, damaged goods & shortages

  • Inspect the packaging and goods immediately on delivery or collection.
  • If packaging is damaged, sign as "DAMAGED" with the driver, or refuse delivery if it is severe.
  • Report any structural damage, transit defect or shortage within 48 hours, with your order number and clear photos of the packaging and the damage.
  • We cannot accept liability for transit damage signed for as "good condition", or reported after the 48-hour window.

6. International shipping

For orders outside the UK mainland (including the Scottish Highlands, offshore islands, Europe and worldwide), shipping is not calculated automatically. Contact us with your full address and the items you want, and we'll provide a custom freight quotation. Any local import duties, customs fees or clearance taxes are the buyer's responsibility.

7. Contact

Phone 0161 367 8789 · Email info@cybavans.co.uk