Returns & Refunds Policy

Last updated: 18 August 2025

We want you to be happy with your purchase from CybaVans. This policy explains your rights to cancel, return or request a refund in line with UK and EU consumer legislation.

1. Your right to cancel (cooling-off period)

• If you purchase online, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.
• To exercise this right you must notify us in writing (email is fine) before the 14-day period expires.
• You then have a further 14 days to return the goods to us.

2. Returns & refunds

• To be eligible for a refund, items must be returned in their original condition, unused, with all packaging and components included.
• You are responsible for the cost of returning the goods, unless they are faulty, damaged or incorrectly supplied.
• Once we receive the returned goods we will inspect them and issue a refund within 14 days, to your original payment method.

3. Items that cannot be returned

The following are non-returnable (unless faulty or not as described):

• Custom-made, personalised or made-to-order products (e.g. bespoke van furniture, flooring cut to size).
• Goods that have been installed, modified or used.
• Sale or clearance items where stated at the point of sale.

4. Faulty, damaged or incorrect goods

• If your item arrives faulty, damaged or not as described, please contact us within 30 days of delivery.
• We will arrange a repair, replacement or full refund (including shipping costs).
• After 30 days you may still be entitled to a repair or replacement under the Consumer Rights Act 2015.

5. How to return an item

Contact us first at info@cybavans.co.uk or 0161 367 8789 and we will provide the correct return address and instructions. Please package goods securely to avoid damage in transit.

6. Refund processing

• Refunds are processed within 14 days of receiving your return.
• We will confirm by email once your refund has been issued.
• Depending on your payment provider, it may take a few working days for the funds to reach your account.